Agence Alps Privacy Policy
Welcome to the Alps Agency website (www.agencealps.com). We place paramount importance on the protection of your personal data and the transparency of its processing.
This page aims to inform you about how we collect, use, and protect your information when you browse our website.
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1. Data Controller
The data controller for personal data is Agence Alps, located in Saint-Leu (974).
Email: contact(@)agencealps.com
2. Data Collected
We only collect the data necessary to respond to your requests and improve your experience on our website. This data may include:
Identification data: Last name, first name.
Contact information: Email address, telephone number.
Browsing data: IP address, browser type, visit duration (via cookies).
Data relating to your projects: Information you provide to us through our contact or quote forms.
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3. Purposes of Processing
Your data is processed for the following reasons:
Responding to your requests: Managing messages sent via the contact form.
Real estate services: Monitoring your property searches or your sales/rental projects.
Website improvement: Statistical analysis of visits to optimize usability (Google Analytics).
Communication: Sending newsletters or email alerts (only if you have consented).
4. Legal Basis
The processing of your data is based on:
Your consent (e.g., filling out a form).
The performance of a contract or pre-contractual measures (e.g., requesting an appraisal).
The agency's legitimate interest (website security).
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5. Data Retention Period
We do not retain your data longer than necessary:
Prospects: 3 years from the last contact.
Customers: For the duration of the business relationship, then 5 to 10 years depending on legal obligations.
Cookies: Maximum 13 months.
6. Data Recipients
Your data is strictly reserved for the use of Agence Alps. It is never sold to third parties. However, it may be transmitted to technical service providers (website hosting, email marketing tool) acting under our instructions.
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7. Your Rights
In accordance with European regulations, you have the following rights:
Right of access and rectification: To view or modify your data.
Right to erasure: To request the deletion of your personal information.
Right to object: To object to the processing of your data for legitimate reasons.
Right to data portability: To receive your data in a structured format.
To exercise these rights, please contact us by email at: marketing@agencealps.com.
8. Use of Cookies
This website uses cookies to improve your browsing experience. You can configure your browser to refuse cookies or delete them at any time.
Necessary cookies: Essential for the website to function.
Analytics cookies: To understand how you use the website.
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